How do I configure help desk for a larger community?

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.