Is this behavior in help desk expected?

Great point. I had not considered the angle you raised in the second paragraph — it reframes the whole thing for me.

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.