Troubleshooting help desk — where to start?

Alice Chen 1 month ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

#billing

Replies 4

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Carlos Mendes 4 weeks ago

Strong agree. Good defaults beat a wall of toggles every single time.

Finn O'Brien 4 weeks ago Accepted

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

Noah Bennett 3 weeks ago

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Jamal Reed 1 week ago

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.