What is the recommended way to handle help desk?

Grace Adeyemi 3 months ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

Replies 6

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Priya Nair 1 month ago

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Grace Adeyemi OP 1 month ago

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Grace Adeyemi OP 4 weeks ago

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

Sofia Romano 3 weeks ago

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Elena Petrova 1 week ago

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Omar Haddad 1 week ago Accepted

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.