Threaded replies vs. flat — what works for support?

[deleted] 2 months ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#integrations #performance
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[deleted] OP

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

[deleted] OP

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

[deleted] OP

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

[deleted] OP

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

[deleted] OP

Following this thread closely. We are about to face the exact same decision and the replies here are gold.