support@misterangler.com

Threaded replies vs. flat — what works for support?

Carlos Mendes Carlos Mendes 3 weeks ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#integrations #performance
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Jamal Reed Jamal Reed

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Carlos Mendes Carlos Mendes OP

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

Noah Bennett Noah Bennett

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Bob Martinez Bob Martinez

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Noah Bennett Noah Bennett

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.